Return Policy
You can return most parts bought on Torqi within 30 days of delivery for a refund to your original payment method.
Eligible returns
A part qualifies for return when all of the following are true:
- You request the return within 30 days of the delivery date.
- The part has not been installed, modified, disassembled or damaged after delivery.
- The part is returned with any identifying marks, stickers or paint markings the yard applied.
- You have a Return Authorization (RA) number from Torqi.
Yard markings are how we confirm a returned part is the one we sent. Parts with removed or altered markings cannot be accepted.
Non-returnable items
- Parts that have been installed, even briefly, or show signs of installation
- Electrical and electronic parts once the anti-static seal or connector cover is removed (ECUs, modules, sensors, wiring harnesses)
- Parts sold "as is" or "for parts only" on the listing
- Fluids, filters and other consumables
- Parts that have been cut, painted, welded or otherwise altered
How to start a return
- Contact us at support@torqi.com or 438-900-9380 with your order number and the reason for the return.
- We will issue an RA number and return instructions within 1 business day.
- Pack the part securely, write the RA number on the outside of the box, and ship it to the address we provide.
- Returns without an RA number may be refused or delayed.
Return shipping costs
| Reason for return | Return shipping | Restocking fee |
|---|---|---|
| Wrong part sent (doesn't match the listing) | Paid by Torqi | None |
| Part arrived damaged or defective | Paid by Torqi | None |
| Ordered the wrong part or changed your mind | Paid by you | 15% of the part price |
Original shipping charges are refunded only when the return is due to our error or a defective part.
Refunds
We inspect returned parts within 3 to 5 business days of receipt. Approved refunds go back to your original payment method, minus any applicable fees. Your bank may take another 5 to 10 business days to post the credit.
Exchanges
If you need a different part, we can source a replacement from our partner yards. Contact us before shipping your return so we can confirm availability.
Core charges
If your part includes a core charge, the charge is refunded when you return your old part in rebuildable condition within 30 days. Core returns follow the same RA process above.
Labor and related costs
Torqi does not cover labor, towing, rental vehicles or other costs related to installing or removing a part. We recommend having a qualified technician confirm fitment before installation.
Questions
Our parts team is happy to help with an order, a return or a shipment.