Shipping Policy
Parts ship directly from Torqi's network of partner salvage yards, usually within 1 to 3 business days of your order.
Where we ship
We currently ship to addresses in the United States and Canada. We do not ship to P.O. boxes, APO/FPO addresses or freight forwarders.
Processing time
After you order, the yard pulls, inspects and packs your part. Most orders ship within 1 to 3 business days. Orders placed on weekends or holidays begin processing the next business day. If a part becomes unavailable after you order, we will contact you with a replacement option or a full refund.
Shipping methods and delivery times
| Part type | Examples | Shipping method | Typical transit |
|---|---|---|---|
| Small and medium parts | Sensors, mirrors, alternators, starters, lights | Ground parcel (UPS, FedEx, Canada Post or similar) | 2 to 7 business days |
| Large or heavy parts | Engines, transmissions, doors, hoods, bumpers, axles | LTL freight | 5 to 10 business days |
Transit times are estimates and start once the part ships. Remote and rural areas may take longer.
Shipping costs
Shipping is calculated at checkout based on the part's size, weight, origin yard and your delivery address.
Freight deliveries
Large parts ship by freight carrier, and the carrier will call to schedule delivery. Please note:
- Delivery to a commercial address with a loading dock is the lowest cost option.
- Residential delivery and liftgate service may add fees, shown at checkout.
- Someone must be present to receive and sign for the shipment.
- Freight can also be held at the carrier's terminal for you to pick up.
Orders with multiple parts
Parts in one order may come from different yards. They can arrive in separate packages on different days, each with its own tracking number.
Tracking
You will receive an email with tracking details when each part ships. Freight tracking is provided by the carrier and may update less often than parcel tracking.
Damaged or missing shipments
Inspect your delivery before signing, especially freight. If a package or crate is visibly damaged, note it on the delivery receipt or bill of lading. Then contact us within 48 hours of delivery with photos of the packaging and the part. Damage not reported within 48 hours may not be eligible for a claim.
If tracking shows delivered but you did not receive your part, contact us within 7 days and we will open an investigation with the carrier.
Customs and duties
Some parts may ship across the border between the United States and Canada. Duties and brokerage fees are not included in the checkout price, so any duties, taxes or brokerage fees charged on delivery are the buyer's responsibility.
Local pickup
Some listings offer pickup at the partner yard. Pickup orders are paid and collected at the yard, and the yard's own pickup terms apply.
Questions
Our parts team is happy to help with an order, a return or a shipment.